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Sharman gave me the tools to be able to pursue my adventure in this environment. She was very easy to talk to and listened attentively. Sharman has a lot of knowledge, and is willing to take what she has learned and experienced to assist others like myself. Thank you for all your assistance. ~ A.W.


Thank you so much! I will definitely be using your services again. ~ L.D.


I liked Sharman's patience in answering questions. She is polite enough to say, "Am I clear? I know this is a lot of information." That helped a lot, because I felt that she really wanted me to understand, not get me off the phone. Sharman's services are the water in the desert land. ~ R.W.


Sharman's knowledge of the PCH process is evident just from the services she provides. Ranging from forms and documents to actually more involved visitation orientated approach. Her services would be recommended to save time, resources; overall broadening of knowledge in the PCH industry. ~ F.J.


I felt more confident because  Sharman opened my eyes regarding the care home business. I will recommend Sharman pch consulting service to others, because she is straight forward with the truth.  ~ F.T.


It was a great pleasure working with Sharman. She is professional, knowledgeable, and patient. She took the time out of her busy schedule on the first day to briefly explain things to me. Then after doing business with her over the next few weeks, every fear I had went away. She also provided the materials that will guide you along the way. ~ S.T.


Thanks again for all of your help. I really enjoyed your class and learned so much. You are truly a blessing.
~ J.W.


Feeling more confident on starting the pch.  There were gaps and missing documents before I did the boot camp.  Now I can complete the forms.  ~ G.H.


Walked away with very good information to help me start my personal care home with success.
~ B.H.


 A vast of information to make me confident to open and expand my business. ~ J.W.



I felt more confident because  Sharman opened my eyes regarding the care home business. I will recommend Sharman pch consulting service to others, because she is straight forward with the truth. ~ F.T.





    More Information



care home.manuals

personal care home . group home . home care


        Sharman G. Lawson will help you start a 
personal home
care business. Call us at 770-966-1639.

                       BUSINESS CONSULTANT

Standard manuals are thorough, researched, and detailed. The standard manual can usually be used "as is" with a few adjustments and customization based on your specific facility.  A few topics or categories could possibly be added per your states requirements.  Some states may require that content and categories are put in a specific order in manual. If so, you customize the few changes in manual, or you can hire us to do it for you.  Standard manuals are delivered via email in MS Word format after receiving and processing payment.

Standard Manuals              Customized Manuals
New Jersey
New Mexico
New York
North Carolina 
Rhode Island
South Carolina

NOTEBased on our research the states that can use a "standard manual" usually do not have a policy and procedure checklist to follow to create a manual.  However, we feel you should call your state licensing division to confirm if they still do not have a checklist, because things change.  If you purchase a standard manual, and your state has additional categories you will need to add them, or you can pay extra to have us add the additional categories.    See rules for customized manuals below.

Our STANDARD MANUALS come with 16 operation forms. All standard manuals are delivered via email in MS Word format.

Personal Care Home Manual:  71 Pages / 27 Categories
d Manual)

Group Home/CLA Manual:  77 Pages / 30 Categories
(Standard Manual)

Some of the categories in manuals Include:
- Complaints and Incidents
- Staff Hiring, Training, and Orientation

- Emergency Disaster Preparedness Plan
- Prevention and Control of Infections
- Quality Assurance

- Behavior Crisis Protocol
- Transfer and Discharge Process
- Medication Process
- Proxy Statement
- Facility Rules
- and many more..

PCH and Group Home Manual/Forms fee: $1,100 

16 forms you receive along with manual:
Service Plan Form
Inventory Form
Water Report
Emergency Evacuation Form
Admission Agreement
Physician Visit Report
Transportation Form
Discharge Form
Incident Form
Complaint Form
Residents Rights
Privacy Statement
Reporting Abuse
Admission Assessment
Menus (4-weekly menus)
Facility Rules

Note: Please specify which policy and procedure manual you would like when you order.

Non-Medical Home Care Manual : 97 Pages / 25 Categories
Private Home Care Provider (PHCP)
(Standard Manual)

Some of the 25 categories in manual Include:

- Service Planning
- Quality Assurance
- Service Delivery 
- Record Keeping
- Personal Records
- Staffing
- Service Agreement
- Complaint and Incident Reporting
- Retention and Confidentiality
- Client's Bill of Rights
- Staff Training
- and many more...

PHCP Manual fee: $1,200 (see 18 PHCP forms included)

NOTE:  The manual is laid out in the exact order as the state licensing PHCP checklist for Georgia.  Currently we only provide this PHCP customized manual with forms based specifically on the State of Georgia rules, regulations, and checklist. We do not have a consulting program for PHCP.


Also, if you do not need a complete manual you can pay for topics or information "per page."  Per page the cost is $35 for each page.

Customized PCH, group homes, or home care manuals have to be newly created based on a specific states' rules and regulations, program type, and the state's policy and procedure manual checklist.  A manual has to be customized when many additional topics, questions, and categories over and above the standard manual are required, or content is almost totally different than the standard manual.  Researching a particular state's rules and regulations is included in the customized manual price, which is a must to get the manual done right. If your state does not have a checklist or specific requirements for a manual, our standard manual should suffice with a few adjustments and changes.

If forms are needed or required per your state's checklist to complete the policy and procedure manual, forms are an extra cost unless we specify forms are included. (click here to view forms and pricing)

Customized Manual Investment: $2,400 (Does not include forms)

Click Here to download an"Information Form" for customized manuals. This form gives us basic information to get started on your manual.  Complete form and either fax to 770-966-1418 or send via email.

- Email or call to order customized manual for your state.
- You will be emailed an agreement to review, approve and sign.
- Email or fax signed agreement and your state's policy and procedure manual checklist for our perusal (if applicable).
- Make payment via website or we can invoice you via Paypal.
- The agreement will specify a start and end date for your manual.
- Turn around time is usually 15-30 business days for completed work.
- Final/approved manual is delivered in MS Word format and emailed.

NOTE:  It is your responsibility to make sure we have "all" documents/ materials to do the customized manual at the beginning when starting project, not after the fact.  New materials or information not in the original scope of work will not be accepted after first draft is delivered.  If it is accepted, there will be an additional charge.  Also, if you take six months to a year to submit your manual to your state licensing agency after you receive it from our company, we will not be responsible for new rules, regulations, requirements, or information your state request.  In other words, if the state's new changes was not in the original scope of work we produced, there will be an additional charge to put the new content in the manual.

After you approve and receive "final" customized manual, if for some reason the state require revisions, we will make the revisions free of charge, one time, for a six-month period from the date you received final approved manual. Revisions will be based on the scope of work our company produced and you submitted.